Quick Help
If you have an issue, please include:
- Your iPhone model + iOS version
- App version (shown in settings)
- A short screen recording of the issue
FAQ
1) Why do I see “Loading plans”?
This usually means subscriptions are not available yet for your Apple ID or region, or the product metadata is still processing.
Try:
- Close and reopen the app
- Restart your iPhone
- Wait 15–60 minutes after subscription changes in App Store Connect
2) I subscribed but I’m still not Premium
- Open the app → Paywall → Restore Purchases
- Make sure you’re signed into the same Apple ID you used to subscribe
- If it still doesn’t unlock, email support with your Apple ID region and screenshot of the subscription screen